Visual-Click Reviews

Great service, communication and prompt delivery

Placed order in March. Had to chase customer service several times for an update. First got told that order will be with me in the next few days so waited, chased again and got told that is still in production due to extended lead times. After few more days of waiting received cancellation email because model has been discontinued (middle of May). Now waiting almost 2 weeks for refund. Rubbish service. I promise that will never purchase from them again!

Great service, great response team, accurate delivery times. Would recommend and would use again!

Excellent service, very quick delivery from Seville to the UK. 100% satisfied and will use again.

Great choice, brilliant prices, communicative and the delivery was bang on time

Ordered on the Tuesday from the UK and it said they’d arrive within 3 weeks. I got the glasses less than 48 hours after I ordered them, amazing! Maybe I was one of the lucky ones but I’m very impressed.

Excellent service from start to finish. Highly recommended.

Speedy delivery and exactly the product I've been searching for.

Ordered sunglasses 10 days ago from visual-click, and I have not received them. No notifications of delay. I have repetitively called them and there is no answer. Impossible to contact tried calling and on there chat service. Still no reply. I would not recommend buying from them

I've ordered an Oakley Money Clip (Order No.: 282253) last 08/03/2021. I received the frame/glasses. However, there is something missing. My Oakley Money Clip doesn't have its clip. Emailed them about this, and have received a response from them that they'll an DHL service for frame to be returned to them, then they'll send a new replacement. Received the item back this day, 23/03/2021. However, I'm very disappointed from the first thing that I've received the package. Delivery package looks very the same from the ones that I've sent back to them. Later did I realized from opening the package, that nothing has changed. Same frame with the same problem. And what's even more annoying is that it seems that they didn't even managed to open my returned package to them. From the way the glasses and paper documents, all hasn't been touched. Even the way how the package has been packed. It's same way I packed it before I sent it to them. They just placed a new label on top of the old one, then sent it back to me. Mine is just a minor issue, as I can still use the frame/glasses. However, this speaks of what quality they have with regards with their customer service and aftersales. So potential buyers, beware. They might have a good price with their frames, but I hope you will not have the same experience that I had with them.

Ordered from here and they sent the wrong frames. I emailed and returned using the label they sent but they hadn't provided the right information for customs clearance, I emailed again and they sent another label. The order has been sat in customs clearance for weeks because AGAIN they didn't send the right information. They won't provide DHL with the information they need or pay the clearance for a product they sent out incorrectly in the first place. They won't refund me because they say they can't until they get the product back!! They are now also ignoring my emails and requests for a refund. So I now have no glasses and am out of pocket. Terrible customer service.

Hello.Since 19th Frebruary, I talked through chat with Visual Click to complaint about a pair of missing glasses in the order 278723. I ordered two pairs plus an anti fog product, and only received one pair and the anti fog product.After several emails, they replied with the info of an ongoing investigation! Until today 10 March.
This is is outrageous.There’s no care about customers and I have no glasses and my money is with them!
I want a refund for those Ray Ban,since I have already bought it on other store.A reliable one.
Think twice before buying.
Best regards.